Privacy Policy

1. Privacy
Your trust is essential to the success of our business. The Upside Inc. (“the upside” or “we”) takes privacy and confidentiality very seriously and we safeguard the personal information of our clients and customers in accordance with our internal privacy protocols and this Policy. “Personal Information” means personal information about identifiable individuals, but does not include corporate or business contact information.

2. Consent
By using services and supplying information to us, you consent to the collection, use and disclosure of your personal information by the upside for the purpose of providing products and services to you, and administering your account in accordance with: (i) this Policy, (ii) any other agreement you may have entered into with the upside, and (ii) applicable laws and regulations.

It is your responsibility to ensure that we are kept informed of the correct and current contact information for you.

3. Communication
You authorize the upside to communicate with you regarding our services and your account. If you provide an email address to the upside, then you authorize the upside to communicate with you via the internet and via the email address you have provided. You understand and accept the risk that data and information transmitted over the internet is susceptible to error or security breaches.

4. Information Sharing
the upside does not share, trade, sell or in any way disclose your personal information without your consent unless such a disclosure is required by law or mandated by search warrant or court order or otherwise permitted under this Policy.

5. Our Service Providers
the upside does provide some services through independent third-party service providers who are not owned or controlled by us, including payment processors and order fulfilment service providers (the “Service Providers”). Service Providers who collect personal information agree to abide by this Privacy Policy. In no event shall either of the upside or our Service Providers be liable for the other’s breach of this Privacy Policy. the upside and its Service Providers may share information with each other, as may be required for the purpose of providing services, shipping products to you and administering your account.

6. Information Handling
We safeguard your personal information and only maintain it for the length of time required by law and for our business records. After that, we will anonymize or securely destroy it.

7. Dispute Resolution
In the event you have a question, complaint or dispute with the upside regarding your personal information or our personal information handling practices, contact our Privacy Compliance Officer at info@the-upside.ca .